ManeMaxx® Customer Troubleshooting for Best Hair Extension Application, Care & Wear, and Removal
I got my friend to apply for me and I don't think she did it right. What should I do?
If you are having any difficulty it is best for you to review, with your friend, all of the important steps to applying the hair extensions
and note which may be a culprit for you so you can adjust the step when you try again!
This customer informs potential users, “I have only applied a full head once, so I wouldn't say piece of cake just yet, but I think with more practice it will move in that direction. It definitely wasn't difficult and I had a couple of rough starts, but it didn't take long to get the swing of it. A little persistence really pays off!”
First, you will want to make 5-10 test bonds in front where you can see them and watch her, or use a mannequin head. Keep in mind, it may take you 30 bonds to understand the technique. This means, you do not want to give up on the 29th! It may be good to note that probably not everyone can just apply strand-by-strand extensions
, especially themselves, but many of us can, when we read, understand and follow the instructions. (If you have too much trouble, please let us know or look for a stylist
who does this type of hair extension method at www.westcoasthair.com
I put this all in just like I saw a girl on YouTube do and then they came out when I washed them. What did I do wrong?
Typically, you can make errors by not reading the instructions and not understanding the steps. You do not want to avoid a 40 minute DVD, and a few hours of studying the method
, just to spend the next 6 hours attaching to find you may miss a key step and lose bonds because of it!
Keep in mind most people, at least 95% of them, have great success with this easy-to-use product. Most messages are like this one
a recent customer sent in. She says, “I tried the product and I LOVE it !!!“
Look over the instruction manual (hopefully you have one) and then watch the complete DVD while taking notes. Practice attaching in the front where you can see, let the bonds dry 10 minutes and then spray some water on the bonds. Give them a gentle tug to make sure everything is secure. If you lose the bond, practice longer. If it's secure, you are ready to move on! (Only put water on practice bonds. Always wait 48 hours before washing your extensions after applying.)
Do I have to use a special shampoo before putting these in?
No, you can use your own shampoo as long as you cleanse well. Scrub your hair, then rinse, then scrub again. Create lather and then rinse thoroughly
. (For an extra good and secure foundation for your extensions, you may cleanse your hair thoroughly with a clarifying shampoo or Dawn Dish Soap before applying.) Next, flat iron at the root. If you are attaching curly hair
, flat iron the first inch of the extension hair. If you have an oily scalp, even after washing, use corn starch on the area of the shaft to which you are attaching.
How do I care for my ManeMaxx® Hair Extensions?
ManeMaxx® is a proud combination of safe hair extension products
forming a method of semi-permanent strand-by-strand hair extensions. You will want to follow proper care for the longest and best hair extension wear. Wash thoroughly
2x weekly, keep hot tools from the bonds
, brush hair 2x daily with a looper brush
, keep strands untangled throughout your wear and read through the troubleshooting here
for further detailed care steps which will give your extensions long life and you, the wearer, comfortable and safe hair extension wear
you can love.
I used all my TemBond® and still have more extensions to put in. How do I get more?
Hopefully you did not use a whole block of TemBond® for 1 application. There is typically enough material for 2-3 full head hair extension applications in each package of TemBond! The bundle of extension which you are dipping should be small (1/4 inch flat on a ruler) to seal at the root hairs and eliminate shedding of extension hairs. Too large bundles attached to too few hairs may cause the hairs to be pulled out or shed the extension hair.
The bonds I made seem really big. Why?
In strand-by-strand extensions, bundles should be kept quite small. This is so the hair moves naturally and is comfortable in many styles such as wearing the hair up or down, with clips, in braids, etc. These bundles are 1/8 to 1/4 inch bundled on a ruler. If they are proper sizes, they can't be too big. After applying, the TemBond® will dry and cure over the next 24-48 hours. This means they will become tighter and smaller as they dry and cure.
A recent do-it-yourselfer in New Zealand writes us, “Wonderful product, a little tricky to use at first but so easy to remove and so comfortable to wear. I have hair just past shoulder length and it is now down my back. No one can tell they are extensions - the Tembond hides so well in my own hair that I can wear my bonds all the way up on my crown and the length blends really well. I have done extensions with wefts, microlinks and shrinkies and none of them blend as well as this. After just a week it actually feels like my own hair. I love this product and will definitely be a repeat customer.
The bonds on my attachments are very long, like 2 inches. Why is that?
You will see that your bond is too long because you are holding the extension too low and dipping too deep. Let me explain. When dipping your bundle, you should be the holding the extension at one inch from the snipped tip. Then, when you dip, you will stop just before your fingers. This means the tip will be immersed about 3/4 inch into the bond. Once you put that bundle to the natural hair, the longest the bond will be after seeping is just under 1 inch. Following exact measurement is a key to your success. Please get a ruler and accustom yourself to these measurements
and your bond sizes will be perfect.
I put the extension on my hair and it's not sticking. Why?
If it is not seeping or peeling off after attaching, the bond dried before you placed it
. Make sure your bond is very hot and "drippy,” a correct temperature of 174 degrees Fahrenheit. Re-dip 3/4 inch of the tip into the bond and get the bundle to the hair section quickly, before it dries. DO NOT SCRAPE THE DIPPED EXTENSION TIP ON THE SIDE OF YOUR POT BEFORE ATTACHING. (You'll scrape off too much bond. Just a little shake of the tip and it will loose any extra bond and will round it out for attaching.)
I pressed these into my hair and on my scalp, they all seem fine. Why do you say not to do this?
Even if you think you want to press and roll the bond into the hair, DON'T DO IT! APPLYING LIKE THIS WILL CAUSE YOU TO LOSE THE BONDS over the next few days or after you wash and style. Get the correct steps happening exactly as instructed and everything will be PERFECT! Never press the hot bond into the scalp, IT IS HOT AND WILL BURN YOUR SKIN!
I'm finding hairs poking out of my bonds. What is causing this?
This can occur the attachment is being pinched at the top while installing. The top of the attachment needs to be GENTLY GUIDED into place with a finger or thumb and forefinger. That light/gentle touch cools the top of the bond so that you can let go of the extension and allow it to dry. This also can occur if you are scraping your bundle on the side of your pot after dipping, do not do that. Give the bundle a little shake to loosen extra bond but never scrape it on the side of the pot. You will lose too much bond and risk that very result you want to avoid, one that causes that irritation of poking hairs. You can roll her dry bonds and press those hairs into the soft bond.
Monica says, This is the best hair extension system I have used so far. I have very fine hair and I have used clip in and glue and just about ruined my hair. This system is so gentle on your hair and feels so natural
I keep burning my fingers, how can I stop this?
Hold the bundle at 1 inch and only dip at 3/4 inch
. Don't dunk your fingers into the hot bond. Set the dipped bundle on top of the sectioned piece of natural hair and wait just a second before you guide the top into place. You should resolve burnt fingers because you shouldn't be touching the warm bond. There is no pressing or rolling of the bonds while they seep and dry. Also, be sure you give the dipped bundle a little shake to loosen extra bond that would otherwise drip on your fingers when applying.
This is taking so long! Will I get faster?
Yes! With practice you will get more and more accustomed to using the system and performing the technique. Strand-by-strand extensions are a long process. A first time doing this on can take 6 hours or more. After practice and perfection of the technique, you may do the same installation in 3. (Do you remember Kate Gosselin's highly publicized hair extension installation? 20 hours!) Hang in there. As with anything, you get better and better every time.
MS tells everyone, “Practice practice practice. I've been using Manemaxx Tembond for over a year now and I love it. I've tried every other method of hair extensions out and this method is absolutely the best. All the other products out there such as clip-in, keratin bonds and hairlocs just don't compare in quality or cost to ManeMaxx Tembond system. Thanks Tiffany your method is fabulous and I will never go back to those other methods!
These feel tight on my head, should I be concerned?
The TemBond® uses no glues or fusion to apply. The results are a semi-soft bond which is very secure but, at the same time, gentle on the natural hairs
to create an ideal result for wearing hair extensions in any hair; including thin hair, chemically treated hair, or hair that simply cannot handle the weight of glues and fusion and/or risk the potential damage of metal from links or clips. The bonds should only be felt a night or 2
, not longer, and especially not after washing
. After your first few days and first washing
, you should hardly remember the hair extensions are on your head
except for the beautiful new you notice each time you pass a mirror. If the extensions continue to trouble you
, it may be a sign of errors in application
I think maybe I need more practice, how best can I do this?
Use a mannequin head and warm some bond. While you are waiting for it to heat, do some practice attachments WITHOUT bond on the bundle. Get the motion of holding the hairs
, and setting them on a sectioned attachment and moving your fingers to guide the top of the attachment into place. Do this over and over until it is second nature. You are doing this without the distraction of the wet bond so, just the motions. Then, dip the bundle and attach it just like you've practiced. One user told me she finally figured it out on the 34th attachment she made. Imagine if she'd quit at 33! She loved it after it "finally clicked," she said.
Autumn writes in, “I am an active socialite for my college. And there are many times when I have to get up and speak, or be one of the main attractions for hosting events. My sorority sisters and I have to maintain a certain appearance and we do with Manemaxx! We love how edgy and sophisticated we look! It has truly given us so much confidence and we love to tell everyone about your product!
Why are the bonds so soft? I just don't trust that they're strong.
The hair extension method and product is created to be gentle and safe
, yet secure to last many months of wearing, sleeping in, washing and styling and they do withstand all of it very well. First, make sure your bond is stirred thoroughly throughout the time you are installing. The drying agent can sink. This solution needs to be mixed well, and you will want to scrape the bottom of the pot with your spatula if the bond is settled. If you do not stir the pot and you allow the solution to settle, your bonds will be too soft. Now, here's the thing, these bonds are made to be "soft and flexible." They are made to come out under too much pressure. If a hair brush catches a tangle, instead of the extension ripping your hair out at the root, the extension is made to let loose of the clients hair, so it saves that hair. This product is specialized for hairs which may not do so well with the weight and cementing of a hair extension glue or fusion product.
I have red bumps at my bonds, should I be concerned?
Possibly this is caused by pulling hairs and could be an attachment issue
. Have you been wearing tight ponytails
? You will want to discontinue doing so and see if this will resolve the pulling
. It is best to wait a couple weeks before wearing high, tight ponytails. The extensions need to grow out a bit. If you're not wearing tight ponytails or other styles which might pull your hairs, remove any extensions which are causing these red bumps
. Most times it's just an extension or 2 which may have been attached wrong
and removing those particular bundles will eliminate the pulling and resulting red bumps.
The hair extensions are making my head itch. Is there something I can do to stop it?
This can be caused by a few things. It could be product which is left in your hair, i.e., not thoroughly cleansed and rinsed from your head. This could be your natural scalp oils being trapped under hair and bonds which you aren't accustomed to. Or this could be naturally shed hairs which are caught in bonds. Or it could be any combination of these. First, try to fix this by thoroughly cleansing your hair. Make a conscious effort to scrub your non-sulfate shampoo into your scalp and between all your bonds
. Shampoo twice, even, for best results. Now, rinse thoroughly, like 10 minutes of rinsing
. Separate your hair into sections and let the water run through. Feel the water touching every inch of your scalp and keep rinsing even beyond the amount of time you've become bored with it. (Your results will be worth it!) Once your hair is dry, brush with your looper brush
and get out all the naturally shed hairs which are NOT caught in the bonds. Brush, brush, brush
My hair extension bonds are mushy. What can I do?
This may be caused by a couple things. It is more than likely to be product residue which is left in your hair
, i.e., hair-sprays and conditioners not thoroughly cleansed and rinsed from your head. And/or this could be your natural scalp oils being trapped under hair and bonds which you aren't accustomed to. First, try to fix this by *thoroughly* cleansing your hair. Make a conscious effort to scrub your non-sulfate shampoo into your scalp and between all your bonds. Shampoo twice
, even, for best results. Now, rinse thoroughly, like 10 minutes of rinsing. Separate your hair into sections and let the water run through. Feel the water touching every inch of your scalp and keep rinsing even beyond the amount of time you've become bored with it (your results will be worth it!). Washing well and rinsing thoroughly
will give you clean, crisp bonds. If your problem persists, there could be an application issue
Susan says, “Fantastic system. I have paid BIG bucks for extensions in the past and they did not look nearly as natural as these. I have a beautiful thick head of hair, the hair every man stares at and every woman envies. No one can believe these are extensions, and they nearly fall over when I tell them I did it myself with Manemaxx! Best product ever, I am hooked!!
My hair extension bonds are sticky. Why?
This may be caused by a couple things. Could it be you just washed your hair and things are still wet? Leave some time for the bonds to dry, don't handle them, and the sticky feeling should dissipate. It also may be product residue which is left in your hair, i.e., hair-sprays and conditioners not thoroughly cleansed and rinsed from your head. This could be your natural scalp oils being trapped under hair and bonds which you aren't accustomed to. First, try to fix this by *thoroughly* cleansing your hair
. Make a conscious effort to scrub your non-sulfate shampoo into your scalp and between all your bonds. Shampoo twice, even, for best results. Now, rinse thoroughly, like 10 minutes of rinsing. Separate your hair into sections and let the water run through. Feel the water touching every inch of your scalp and keep rinsing even beyond the amount of time you've become bored with it. Washing well and rinsing thoroughly
means your hair extension bonds will be clean and crisp. If your problem continues, there could be an application issue
, for example the TemBond® wasn’t stirred during use
I'm losing a few bonds. Why?
This may just be a natural occurrence being the extensions are created to be gentle and to let loose under too much pressure. Perhaps your brush was caught in a tangle
? Instead of the extension pulling out YOUR hair, it is made to let loose of your hair so no damage results. Other times, a bond has just wore down or it became cracked, either at application or down the road somehow. The loss of a bond typically will only happen after washing and while styling
. You should never just lose an extension out in public for no reason but to have it just fall from your head. If you have an excess of loss of the extensions it is an application issue and application steps should be reviewed and practiced. (Possibly working with a mannequin head will help you to learn the applying steps
for creating secure bonds.)
I am losing almost all my bonds, HELP!
If you haven't just done this yourself with the incorrect use of a hot hair-dryer or a hot iron or hot rollers
, for some reason your extensions have been applied wrong. Application steps should be reviewed and practiced
. (Possibly working with a mannequin head will help you to learn the applying steps for creating secure bonds.)
Can I use a hairdryer and curler?
Yes, of course! You'll keep a safe distance from your bonds while using the hair-dryer and any other hot, or heated, tool
. You can dry your hair just don't put a super hot hairdryer right up to your bonds, you will lose your extensions. You can style your hair just like you would your natural hair just don't place the hot iron ON the bonds. Your bonds can handle what your skin can but if it will burn your skin, it will burn your bonds, too.
This is what one ManeMaxx customer says, “It's the best thing out there for do it yourselfers! sure, this is great stuff for the girl next door who wants to look like a celebrity.
What about the sun? My bonds feel softer when I'm in the sun.
The bonds do become softer in the sun and heat
, mainly those near the top which aren't covered by much hair or other bonds. Hats and scarves will help when in the direct sun and also a bit of shade. Otherwise, just don't pull or tug at your extensions while in hot heat. Wait until you have returned to a cooler temperature to brush or pull the extensions. Your bonds can handle what your skin can. Cool your bonds like you would your skin; find shade, cool water, covering.
My strands are tangled, like 1 extension is tangled into 3. Why is this?
Strands need to be maintained
which means you will work to untangle them from naturally shed hairs
throughout the time you are wearing them and this can probably be done once weekly at minimum. WHY THIS OCCURS: Your head naturally sheds its hairs at an average rate of 50-100 strands per day. You can identify a naturally shed hair by feeling a hard, round bulb at the end of it. With the extensions, some of these will be held in the bonds until you remove them when you will see whole lot of these shed hairs at once. Again, this is natural and happens with and without wearing extensions. When those hairs are in the bonds, and when you are washing your hair, sleeping in it, those shed hairs held in the bonds became wrapped around one another and form these unions of two or more bundles being held together. HOW TO UNTANGLE THEM: Take your thumb and forefinger and gently push the small tangle toward your scalp (this is the original way the shed hair was positioned before it was shed). Then, gently pull the pieces apart.
Why is my hair matting on one side of my head?
Are you sleeping with wet or damp hair extensions
? This is a big no-no. You don't ever want to sleep with wet, or even slightly damp, hair. Untangle the mattes by placing the end of a rat-tail comb into the matt and gently make small circles. Continue this carefully until that tangles have been worked out of your hair. Wash and rinse thoroughly
and allow the hair to dry. Brush thoroughly with a looper brush
. You may want to get a satin or silk pillowcase for sleeping
. This will guard against sleep tangles.
My hair feels dry, what will help?
This can occur in the winter and in places where the air is extremely dry. Like your skin, your hair needs the moisture. Sometimes products work against this so be sure you check the ingredients and use products without drying sulfates and alcohols. Using a looper brush to brush your natural scalp oils through to the ends of even your extension hair
can help, too.
I have small tangles at the ends of my extension hair, why?
This can occur when fallen hairs, hairs that are naturally shed from your scalp
, don't quite make it out of your hair but fall somewhere and become tangled in the hair you are wearing. A good brushing with a looper brush
will help remove these fallen hairs. You shed 50-100 hairs daily so getting these off your head and into your brush is the best way to keep your hair tangle-free. Clients are free to select their own sources for extension hair and extension hair which has cuticles going in opposite directions will tangle. Typically, you get what you pay for and need to make sure you are using and working with a reputable source for your hair
Erica says, “It is the best product out there. Any other system just ruins the hair or you have to buy expensive clip-in's that do not look that great - plus they fall off... Tembond is the greatest hair extension system ever!! I researched so many types of extensions and the application process and nothing beats Tembond. I would recommend this product to anyone that has always wanted to have extension, but were to scared to try it!
I'm going to the beach, can I swim in my hair?
Yes. A braid or loose ponytail is recommended
. The bonds are find with intermittent wetness but avoid keeping them wet for many hours at a time. This may cause bonds to break down or allow for shedding. (For example, if you are going to be scuba diving for 8 hours, wear a water-proof swim cap.)
Can I tan in my hair? What about a hot tub or a pool?
This is all fine. Tanning is not a problem and hot tubs are fine as long as your bonds are not wet for too many hours at a time. Always wash thoroughly and rinse forever after being in the chlorine and salt waters.
How do I remove these?
You do so by bending the bonds back and forth a few times to break them up. Then, gently tug the extension to free it from your hair. Each extension will leave behind a small amount of shed hair tangles which need to be carefully removed, as well. After removing the hair extensions
, you will have a small pile of these naturally shed hairs, which you can identify by the small hard bulb at the end of it. The extensions may be taken out in such a way that you can reuse your extension hair, if you choose to.
I took my extensions out and can't get all the bond out. Why is it stuck in my hair?
The bond doesn't attach to your hair but, after removing, residue does remain caught in shed hairs which need to be removed carefully
. You never want to tear these tangles out of your hair but untangle them carefully. It helps to first comb the tangles toward your scalp, then out from the hair, slipping the hairs from the tangle individually. You may want to use olive oil, which is wonderful for your hair, to dissolve the residue and make the tangles slippery for removing. Dawn dish-soap will then cleanse the oil from your hair. After that, you can shampoo as normal.
Rita writes in her review, “I have had many high priced extensions and feel this is less maintenance and better product for the fraction of the price. Manemaxx is the place if you want hair extensions that will last and last. No shedding, and I can use most of my favorite products. LOVE this!”
I've decided this isn't for me. Can I return it?
No :( We apologize but all of our sales are final
. On the bright side, we still have options which may help! Perhaps you have a friend or relative who is better suited for applying and wearing hair extensions? Maybe they will help you, or even buy them from you for their own wear. We've had lots of hubbies and boyfriends learn to apply. Maybe you can donate it to a women's shelter for a tax deduction? Hair extensions can really help build our self esteem and maybe you know someone who can really benefit from that. There are also stylists trained in applying this very product and performing this method. You can look for one in your area here: West Coast Hair specialists and stylists.
We appreciate your understanding! Let us know anytime if you need assistance and remember... Most successful feedback forms come with a statement such as, I took my time or I read everything I could on the method before using it.
If you don't see your issue, please feel free to share with us via this form here
. Please review your instruction manual and view your DVD if you are having installation troubles. If they persist and you need further advice, please open a support ticket here: www.manemaxx.com/support